Privacy Policy
Privacy Policy
Last Updated: 17 March 2026
Satori Milano Privacy Policy
At Satori Milano, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller is:
365 Digital Enterprises Limited
Golden Bear Centre
66 Chai Wan Kok Street
Tsuen Wan, Hong Kong
Email: info@satori-milano.it
Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Contact Information
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Full name
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Billing address
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Shipping address
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Telephone number
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Email address
Order and Transaction Information
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Products viewed, added to cart, or purchased
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Order history
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Returns and refunds
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Payment confirmations
Account Information
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Login credentials
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Account preferences
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Saved information
Payment Information
Payments are securely processed by our payment providers. We do not store complete payment card details on our servers.
Device and Usage Information
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IP address
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Browser type
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Device information
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Website interactions
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Pages viewed
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Referring websites
Customer Service Communications
Information you provide when contacting us regarding orders, returns, support requests, complaints, or other inquiries.
How We Collect Information
We collect personal information:
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Directly from you when you place an order, create an account, subscribe to marketing communications, or contact us.
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Automatically through cookies and similar technologies when you browse our website.
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From service providers that assist us in operating our business.
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From marketing and advertising partners where permitted by law.
How We Use Your Information
We use your personal information to:
Fulfil Orders and Provide Services
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Process payments
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Deliver orders
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Manage returns and refunds
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Provide customer support
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Maintain your account
Improve Your Shopping Experience
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Personalize website content
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Remember your preferences
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Improve our products and services
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Analyze website performance
Marketing Communications
Where permitted by law or where you have provided consent, we may send promotional emails, product updates, special offers, and marketing communications.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Fraud Prevention and Security
We use personal information to:
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Verify transactions
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Prevent fraud
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Detect unauthorized activity
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Protect our customers and business
Legal Compliance
We may use personal information to comply with legal obligations, resolve disputes, enforce our policies, and protect our legal rights.
Shopify Services
Our store is powered by Shopify, which enables us to provide secure ecommerce services and process customer transactions.
Shopify may collect and process personal information necessary to operate the store, process payments, provide analytics, and improve platform performance.
For additional information regarding Shopify's privacy practices, please visit Shopify's Privacy Policy.
Sharing Your Information
We may share your information with trusted third parties when necessary to operate our business, including:
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Shopify
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Payment processors
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Shipping and logistics providers
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Customer support providers
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Analytics providers
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Marketing and advertising partners
We may also disclose information when required by law or to protect our legal rights.
We never sell your personal information.
International Data Transfers
As an international ecommerce business, your personal information may be transferred to and processed in countries outside your country of residence, including Hong Kong and countries where our service providers operate.
Where required, we implement appropriate safeguards to protect personal information during international transfers, including contractual protections approved under applicable data protection laws.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
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Enable website functionality
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Remember your preferences
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Analyze website traffic
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Improve website performance
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Deliver personalized advertising where permitted
For more information, please refer to our Cookie Policy.
Data Retention
We retain personal information only for as long as necessary to:
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Provide our services
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Fulfil contractual obligations
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Comply with legal requirements
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Resolve disputes
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Enforce agreements
When personal information is no longer required, it will be securely deleted or anonymized.
Children's Privacy
Our services are not directed to children and we do not knowingly collect personal information from individuals below the age required under applicable law.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.
Your Privacy Rights
Depending on your location, you may have the following rights:
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Right to access your personal information
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Right to correct inaccurate information
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Right to request deletion of personal information
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Right to restrict processing
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Right to object to processing
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Right to data portability
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Right to withdraw consent where applicable
To exercise any of these rights, please contact us at:
We may need to verify your identity before processing certain requests.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Security
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage can be guaranteed to be completely secure.
