Shipping Policy

Satori Milano

We want you to feel confident in every piece you wear. If something isn't perfect, we're here to help.

30-Day Return Policy

How to Initiate a Return

Please email info@satori-milano.it within 30 days of delivery. Include your order number and the reason for the return.

We will provide you with the authorized return address and instructions to follow.

Return the product(s) according to the conditions outlined below. All returns must be shipped directly to our warehouse.

Once received and approved by our warehouse, your refund will be processed to the original payment method.

Note: Returns must be authorized before being shipped.

Return Requirements

Items must be:

  • Unworn and unwashed

  • In original condition

  • With all original tags attached

  • Returned in the original packaging

Items showing signs of wear, washing, damage, or alteration may not be eligible for a refund.

Exchanges

We do not offer direct exchanges. If you would like a different size or item, we recommend placing a new order. Once your return has been inspected and approved, a refund will be issued.

Return Shipping Costs

Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we are not responsible for lost or damaged returns.

Satori Milano offers free outbound shipping; therefore, original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact info@satori-milano.it within 48 hours of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photos of the item and packaging

Requests submitted after 48 hours may not be accepted.

International Returns

We accept international returns. Customers are responsible for return shipping costs and must clearly mark the customs declaration as "Returned Goods."

Any customs duties, import taxes, or customs clearance fees charged to Satori Milano upon receipt of the return will be deducted from the refund amount.

Refund Processing

  • Inspection: 3–5 business days

  • Refund processing: 7–14 business days

Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment service provider.

 

Welcome to the world of Satori Milano.

Where modern design meets timeless Italian style.

Refined essentials for men and women.

Simple. Elegant. Effortless.

Designed for everyday confidence.

Free shipping

We offer free shipping throughout Italy with tracking.

Returns within 30 days

Shop with confidence — we accept returns within 30 days.

Secure payments

Pay as you prefer — we accept all major payment methods, securely.

Customer support

Our customer support team is available 7 days a week to assist you.